CSM Magazine

AUGUST 10, 2023

Nugent joins Calabrio from Khoros, an award-winning, AI-powered customer engagement platform provider, where she served as CMO. During her time at Khoros, Nugent played a pivotal role in the successful merger of Spredfast and Lithium, rebranding the unified company as Khoros. For more information visit Calabrio.

Marketing 52

Marketing Customer centricity SaaS Coaching 52

ChurnZero

JANUARY 8, 2021

Staci Satterwhite, Chief Customer Officer, Khoros. Staci brings over 25 years of technology experience to Khoros, including leadership roles at top services and sales companies like Microsoft, Vignette, HEALTHCAREfirst, and Dell. We are thrilled to welcome Staci Satterwhite to our team at Khoros,” said Jack Blaha, CEO of Khoros.

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98

Netomi

SEPTEMBER 20, 2021

Netomi’s AI platform helps companies automatically resolve customer service tickets on email, chat, messaging and voice. Netomi is incredibly easy to adopt and has out-of-the-box integrations with all of the leading agent desk platforms. Back-end systems integrations (CRM, OMS, etc.) Knowledge-base integration.

Chatbots 126

Chatbots APIs Surveys Analytics 126

Help Scout

JUNE 22, 2021

So if a customer reaches out about an issue with an integration that they are using with your product, rather than advising them to reach out to the other product’s support team, you respond directly instead. If you can educate yourself on the user’s background and history before a call, integrate that into the customer service session.

Customer Service 129

Customer Service Personalization Self service Marketing 129