Win the Customer

DECEMBER 15, 2015

Today’s trends are all about personalization with a twist. At the end of 2014, Forrester reflected on current and rising trends in customer service including omni-channel support. Customer experience continues down a path of rapidly advancing technology with trends pointing to a virtual experience.

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InGenius

JANUARY 31, 2020

Being a progressive industry driven by innovation and new technology, we can expect to see several trends emerging this year that propel the industry forward and have a significant impact on customer experience and agent productivity. Contextualized omni-channel support. AI-assisted customer service.

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CSM Magazine

JUNE 12, 2020

Emergent technologies have forever changed traditional customer service support. Stakeholder considerations, new technologies, and shifting demographics are all influential factors to maximize both tangible and intangible benefits in the value chain. Increasing Role of Technology in Customer Service. Omni-channels.

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