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7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift

Hodusoft

FEBRUARY 29, 2024

As per one recent study by Datto, MSPs, on average, serve 122 clients. Especially during peak times. Managing call volume can be challenging while maintaining service quality. Technical Complexity Dealing with diverse technical issues requires a highly skilled and knowledgeable support staff.

Call Center 52
Call Center Abandon rate call center software Omni-channel support 52
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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

JUNE 7, 2024

Managing Customer Expectations In today’s time, managing and meeting customer expectations has become a critical factor, especially for customer service organizations. Yes, as per a study, inadequate training is the major culprit behind the contact center industry’s high employee attrition rate of 20-30 percent.

Best practices 52
Best practices Call Center Omni-channel support Management 52
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