InGenius

JANUARY 31, 2020

Being a progressive industry driven by innovation and new technology, we can expect to see several trends emerging this year that propel the industry forward and have a significant impact on customer experience and agent productivity. Live engagement customer service. Contextualized omni-channel support.

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Omni-channel support Contact Center Virtual Agent Analytics 62

Win the Customer

DECEMBER 15, 2015

Today’s trends are all about personalization with a twist. We want our personalized customer service to encompass a wide variety of platforms from social media to mobile while still being easy to use with lightning-fast responses. But there’s more to virtual call centers than just existing in the cloud.

Omni-channel support 72

Omni-channel support virtual call center Customer Experience Virtual Agent 72

CSM Magazine

JUNE 12, 2020

As retail automation technology takes quantum leaps forward (see Figure 3), companies that provide value-driven information across multiple touchpoints will differentiate themselves from those who employ single channel or siloed environments. Omni-channels. Impact of Globalization. trillion dollars annually 4.

Customer Service 52

Customer Service Omni-channel support Virtual Agent Chatbots 52