TeamSupport
APRIL 15, 2021
Usually, whenever a customer encounters a problem, a salesperson or call center representative provides them with discounts, coupons, or store credits, or in the case of B2B SaaS models, free seats or a complimentary month. Omni-channel support is distinctly different from multi-channel support.
Nicereply
JANUARY 9, 2023
Provide Omni-Channel Support. For example, someone enjoys calling up customer support to solve their issues, while a more introverted person may prefer reaching out via social media platform such as WhatsApp or live chat. That’s where omnichannel support comes in handy. Slack is a good example of this.
SmartKarrot
OCTOBER 22, 2021
Omni channel support systems will come up. What your customers need today as well as in the future is omni channel support systems. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo. Chatbots to the rescue.
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