Multichannel Self service Virtual Agent Wireless 
RichCall
SEPTEMBER 13, 2017
ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. self-service. employ customer support specialists, who will become trusted and recognized, rather than be nameless agents. Self-service. consumers are using web self-service more than assisted service.
Calabrio
JANUARY 6, 2016
It’s a relatively new model, equipped with sophisticated sensors that automatically alert the manufacturer if the appliance needs service. A virtual agent initiates a service call by accessing your Outlook or iCal calendar to set up an appointment. Prediction #3: Self-service is the key to success.
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