CRM Multichannel Virtual Agent Wireless 
Calabrio
JANUARY 6, 2016
A virtual agent initiates a service call by accessing your Outlook or iCal calendar to set up an appointment. Prediction #2: Virtualization will break down the “walls” of the contact center. It’s a relatively new model, equipped with sophisticated sensors that automatically alert the manufacturer if the appliance needs service.
RichCall
SEPTEMBER 13, 2017
ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Of course, it took about 20 years for CRM to become an overnight success. company, has implemented a Cisco-powered service to supplement branch office staff with virtual agents who can conduct face-to-face video consultations.
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