Global Response
MAY 1, 2023
If you’re looking to outsource your call center needs, but aren’t sure which model is right for you—or even what models are available—we’re here to help. Teams who want to outsource manual sales efforts—like lead generation and upselling—should also consider outsourcing to optimize resources and get faster results.
Global Response
APRIL 17, 2023
Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. This is why many companies with seasonal demand turn to BPO outsourcing to manage their call centers.
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OctopusTech
AUGUST 10, 2022
Various call center technology trends such as Artificial intelligence, virtual agents, and cloud communications are all part of the future of call centers. Call center outsourcing companies are opting for upgraded technologies that come under the latest call center technology trends.
Hodusoft
OCTOBER 19, 2023
10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. Technology Integration One of the best and most powerful strategies to reduce costs in Business Process Outsourcing contact centers is the implementation of the latest technologies.
Comm100
FEBRUARY 16, 2018
Shep Hyken confesses that he’s tired of the words multichannel and omnichannel support – and he’s not alone. Hyken’s beef with multichannel and omnichannel support is that the buzz surrounding them has been largely about the importance of adding more channels. Businesses Will Move Towards a Channel-less Experience.
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