Building Brand Engagement with Multichannel Services
Brad Cleveland Blog
OCTOBER 25, 2016
The post Building Brand Engagement with Multichannel Services appeared first on Brad Cleveland.
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The Edge of Service® Newsletter, Issue 11: A Multichannel World
Brad Cleveland Blog
JANUARY 6, 2015
The Edge of Service® Newsletter, Issue 11: A Multichannel World If you were to walk into an Amazon.com customer contact center, you’d see desks turned sideways so that Fire tablet support agents have a neutral background for video calls (one-way, agent-to-customer).
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The Edge of Service™ Newsletter, Issue 11: A Multichannel World
Brad Cleveland Blog
JANUARY 6, 2015
The Edge of Service™ Newsletter, Issue 11: A Multichannel World If you were to walk into an Amazon.com customer contact center, you’d see desks turned sideways so that Fire tablet support agents have a neutral background for video calls (one-way, agent-to-customer).
Implementing Video Chat?
Brad Cleveland Blog
APRIL 21, 2015
Are you considering adding video to your contact center? Video chat is an access channel that can certainly distinguish you from competitors. And with the technology barriers coming down, more companies are seriously considering adding this channel into their customer access mix.
Implementing Video Chat?
Brad Cleveland Blog
APRIL 21, 2015
Are you considering adding video to your contact center? Video chat is an access channel that can certainly distinguish you from competitors. And with the technology barriers coming down, more companies are seriously considering adding this channel into their customer access mix.
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