Building Brand Engagement with Multichannel Services
Brad Cleveland Blog
OCTOBER 25, 2016
The post Building Brand Engagement with Multichannel Services appeared first on Brad Cleveland.
Customer Experience Multi-channel support Multichannel Video 
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The Edge of Service® Newsletter, Issue 11: A Multichannel World
Brad Cleveland Blog
JANUARY 6, 2015
The Edge of Service® Newsletter, Issue 11: A Multichannel World If you were to walk into an Amazon.com customer contact center, you’d see desks turned sideways so that Fire tablet support agents have a neutral background for video calls (one-way, agent-to-customer).
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The Edge of Service™ Newsletter, Issue 11: A Multichannel World
Brad Cleveland Blog
JANUARY 6, 2015
The Edge of Service™ Newsletter, Issue 11: A Multichannel World If you were to walk into an Amazon.com customer contact center, you’d see desks turned sideways so that Fire tablet support agents have a neutral background for video calls (one-way, agent-to-customer).
Contact Center Future Shock: Channels May Become Part of Our Past
Brad Cleveland Blog
SEPTEMBER 19, 2019
We discussed how channels are likely to be approached in the future. I hope the video helps you consider how to prepare … Continue reading → The post Contact Center Future Shock: Channels May Become Part of Our Past appeared first on Brad Cleveland.
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