Beyond Philosophy

MAY 9, 2016

Items that still seem useful tend to get recycled, while those that appear less useful are more likely destined for the landfill. I was thinking about this research in the context of our behavioral journey mapping , where we identify customer touchpoints and assess customers’ emotional reactions at each one. Recycling Choices.

Sales 279

Sales Journey mapping Customer emotions Consulting 279

Quiq

MARCH 10, 2022

Share This Story You’ve learned about the benefits of customer surveys. You decided which surveys are right for your company, put together a few different types, and placed them throughout your customer journey…. You need a way to increase your customer survey response rates. Why are customer survey response rates important?

Surveys 52

Surveys Best practices Customer effort Metrics 52

ShepHyken

NOVEMBER 5, 2021

He shares the challenges and limitations of using surveys to gather feedback about customer experience. Surveys will always be a critical component of a brand’s customer engagement strategy. Not only are they essential for businesses to improve, but they provide an outlet for customers to share meaningful brand feedback. .

Feedback 342

Feedback Surveys Customer Experience Customer Service 342