The Comprehensive Guide to Assessing the Average Talk Time Metric in Call Centers
NobelBiz
SEPTEMBER 12, 2023
OMNI+ automatically starts the timer when agents begin speaking and intelligently pauses it during hold times, ensuring precise measurements. Pros and Cons of Using Talk Time Metric Like any tool in the shed, Talk Time has its strengths and limitations. Learn how Contact Center data and technology can elevate your sales game.
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