Mastering Knowledge Management: Elevating Customer Services in 2023
CSM Magazine
FEBRUARY 28, 2023
The year 2022 marked a significant milestone for those in charge of customer experience. With the emergence of self-service, the increased use of mobile devices, and remote work after the COVID-19 pandemic, coupled with noteworthy advancements in AI technology, customers have come to expect exceptional digital experiences like never before.
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