How to Get the Greatest Agent Training ROI
CX Global Media
DECEMBER 4, 2018
One of the growing factors impacting agent training ROI is the tightening of the skilled labor market. The question came to me after I heard the answer from Penny Reynolds, a long-time and award-winning contact center trainer, during her web training seminar titled: How Do Your Call Center Supervisors Measure Up? It’s a journey.
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