Global Response
JULY 27, 2023
As brand voice gets defined, it should be clearly documented, as every team—from product to marketing to customer service—will play some role in ensuring it’s implemented consistently. Use scripted responses aligned with brand messaging. Ensure cross-channel uniformity. What does our brand stand for and believe it?
NobelBiz
OCTOBER 30, 2020
But having the right tools, caring for your customers, and empowering your agents is what you need to do to improve call center customer service and stay relevant in today’s customer-centered market. Outstanding service drives customer retention and word-of-mouth advertising, two things that can yield a significant edge in a tough market.
CSM Magazine
JUNE 12, 2020
This differs from supply chain management, which monitors the activities and resources required to bring a product to market. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. Impact of Globalization.
Expert insights. Personalized for you.
62 
Let's personalize your content