Magazine Surveys Time management Wait times 
Virtual Live Labs
SEPTEMBER 30, 2020
Organizations are now understaffed, and customers grow weary of the messages on the IVR addressing the long wait times. Include a once-a-week survey or utilize a discussion board for comments on the “pilot program.” Customer satisfaction and sales revenue can be impacted as well. That means more pressure.
Virtual Live Labs
SEPTEMBER 30, 2020
Organizations are now understaffed, and customers grow weary of the messages on the IVR addressing the long wait times. Include a once-a-week survey or utilize a discussion board for comments on the “pilot program.” Customer satisfaction and sales revenue can be impacted as well. That means more pressure.
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