The Top 11 Help Desk and Service Desk Software Platforms In 2022 [Features, Pricing, and More]
Netomi
NOVEMBER 8, 2021
Modern help desk platforms have rich data and reporting so you can track response time, average handle time, first response rate and other key customer service KPIs. . Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels.
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