CSM Magazine

NOVEMBER 4, 2020

Heightened customer expectations are here to stay and are having a huge impact on technology in contact centres. Ed Creasey at Calabrio shares a forward-looking plan for the “new normal”. . 4 ways to maximise and future-proof your contact centre.

Self service 52

Self service Analytics Employee engagement Surveys 52

Callminer

FEBRUARY 21, 2018

There are many variables to consider, and careful evaluation is necessary to find the right software to meet your call center’s unique needs. Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics.

call center software 210

call center software Call Center Contact Center Analytics 210

Balto

APRIL 20, 2023

Share on Twitter Share on Facebook Share on LinkedIn Share on Email Contact centers find themselves at a critical juncture. Contact center leaders are tasked with creating as much value as possible with as few resources as possible, without sacrificing the customer or agent experience. How are they doing this? No strings attached.

Contact Center 52

Contact Center Real estate Transportation Average Handle Time 52