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Listen, Respond, Say Sorry – Food Delivery Customers Reveal How to Make It Right

CSM Magazine

Food delivery services should give customers a voice, respond quickly to complaints and proactively apologise when things go wrong, according to a new study which explores what companies can do to rebuild trust after failures. Anger and frustration were found to be key themes in the interviews.

Surveys 52
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Brand Move Roundup – September 10, 2020

C Space

In early March we began reporting daily on how brands were dealing with Covid-19. The acknowledgement, published on its website, says: “Patagonia has struggled to find the right words to respond to the murders of Ahmaud Arbery, Breonna Taylor, George Floyd, Tony McDade, Dijon Kizzee, and far too many others.