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7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

Increases revenue potential. These chatbots can use conversational intelligence to analyze chats and — based on previous interactions with specific users — provide relevant articles from a knowledge base to address the user’s needs. Create a knowledge base. Integrate your knowledge base.

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CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software

Comm100

Multichannel and Omnichannel Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. Social Media Software. Marketing (Personalization) Software. PR Software.

CRM 49