Knowledge Base, Multichannel and Revenue potential

CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software

Comm100

FEBRUARY 5, 2018

Multichannel and Omnichannel Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. Social Media Software. Marketing (Personalization) Software. PR Software.

CRM

CRM Marketing Multichannel Self service

7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

APRIL 13, 2021

Increases revenue potential. These chatbots can use conversational intelligence to analyze chats and — based on previous interactions with specific users — provide relevant articles from a knowledge base to address the user’s needs. Create a knowledge base. Integrate your knowledge base.

Customer Service

Customer Service Chatbots Self service Abandon rate

Customer Contact Central

CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software

7 Ways to Automate Customer Service (Without Sacrificing Quality)

Webinars

Stay Connected