Journey mapping Quality management Sales Technical Support 
Global Response
MARCH 18, 2022
Excellent customer service isn’t just good for the customer—it’s also essential for retention, sales and the bottom line! Quality Assurance measures the quality of an agent’s assistance and etiquette during a call. The customer journey map for each business will be unique. Understanding the data.
Netomi
JANUARY 5, 2022
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
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