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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

The two most common responsibilities performed by outbound call centers include expanding sales reach and selling goods to potential users. For example – You can send a survey via email to your customers related to the customer service experience.

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How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

‘Thinking in journeys’ is important when it comes to data integration for customer journey analytics, as explained in detail in step 4 below. Has a journey mapping exercise ever been conducted? If recent, these journey maps can provide starting points to start discovering important customer journeys.

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How to Successfully Implement Customer Journey Analytics

Pointillist

‘Thinking in journeys’ is important when it comes to data integration for customer journey analytics, as explained in detail in step 4 below. Has a journey mapping exercise ever been conducted? If recent, these journey maps can provide starting points to start discovering important customer journeys.