Clarabridge

JANUARY 31, 2017

In any customer journey mapping initiative, there’s likely to be some debate over how to define the different phases a customer goes through in their journey. You might never find a customer journey map missing the buying phase, but there is one critical area missing far too often—when you are losing customers.

Journey mapping 45

Journey mapping Wireless Feedback Analytics 45

Clarabridge

JANUARY 31, 2017

In any customer journey mapping initiative, there’s likely to be some debate over how to define the different phases a customer goes through in their journey. You might never find a customer journey map missing the buying phase, but there is one critical area missing far too often—when you are losing customers.

Journey mapping 40

Journey mapping Wireless Feedback Analytics 40

Netomi

JANUARY 5, 2022

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Samsung Card, LG Capital, and many more. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

RichCall

SEPTEMBER 13, 2017

Wade Wiant , Vice President of Sales and Channels at Mediu. And, as its mode of operation broadens and becomes more proactive, its success will have to be measured by new metrics, reflecting its critical role in overall business performance. For now, the consumer market is all about driving sales, either online or in-store.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64