deborah.navarra@dmgconsult.com 
DMG Consulting
DECEMBER 7, 2020
Interaction (speech and text) analytics can empower contact center agents with the information and context they need to handle inquiries, and also identify trends and challenges for the entire enterprise. Voice and screen recording capabilities allow managers to track their remote employees’ performance throughout the day.
DMG Consulting
NOVEMBER 29, 2017
The cloud has become the dominant sales model for contact center infrastructure solutions, ACDs, dialers, IVRs and more,” said Donna Fluss, President of DMG Consulting LLC. The next step for the CBCCI vendors is the introduction of artificial intelligence, machine learning, natural language understanding and analytics into their solutions.
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DMG Consulting
NOVEMBER 1, 2017
Enterprises need and want WFO applications, like recording, quality management, speech analytics, workforce management, etc.” To learn more about the 2017 Workforce Optimization Mid-Year Market Share Report , view the Report Abstract or contact Deborah Navarra at deborah.navarra@dmgconsult.com or 516-628-1098.
DMG Consulting
MAY 25, 2018
Quality assurance (QA)/quality management (QM) was the top-selling WFO application in 2017, a sit was in 2016. This revenue growth came primarily from 5 vendors: NICE, Verint, Calabrio, Aspect and Genesys. As has been the case for close to two decades, NICE and Verint dominated every WFO revenue segment and category in 2017.
DMG Consulting
MAY 7, 2018
To learn more about the 2018 Knowledge Management Product and Market Report , read the abstract , which includes the table of contents, or email Deborah Navarra at deborah.navarra@dmgconsult.com or 516-628-1098. To order your copy of the Report, visit www.dmgconsult.com. About DMG Consulting LLC.
DMG Consulting
AUGUST 21, 2017
To learn more about the 2017 – 2018 Robotic Process Automation and Desktop Analytics Product and Market Report read the abstract , which includes the table of contents , or email Deborah Navarra at deborah.navarra@dmgconsult.com or 516-628-1098. To order your copy of the Report, visit www.dmgconsult.com/shop. About DMG Consulting LLC.
DMG Consulting
AUGUST 21, 2017
To learn more about the 2017 – 2018 Robotic Process Automation and Desktop Analytics Product and Market Report read the abstract , which includes the table of contents , or email Deborah Navarra at deborah.navarra@dmgconsult.com or 516-628-1098. To order your copy of the Report, visit www.dmgconsult.com. About DMG Consulting LLC.
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