DMG Consulting
FEBRUARY 5, 2020
This is interesting given the mega trend to improve the customer experience. Digital Transformation and Omni-Channel Support. of respondents are engaged in or plan to invest in a digital transformation initiative that includes the use of digital and social media channels. Cloud-Based Contact Center Solutions.
ShepHyken
JULY 8, 2022
This week’s guest post by Sharavanan Shanmugaraju shares six customer service trends that companies need to adopt this year. Of course, many companies use bots to automate customer support. . Smart IVR allows you to serve customers directly without going through an agent for support calls. That’s great.
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InGenius
JANUARY 31, 2020
Being a progressive industry driven by innovation and new technology, we can expect to see several trends emerging this year that propel the industry forward and have a significant impact on customer experience and agent productivity. Contextualized omni-channel support. Final thoughts on contact center trends in 2020.
Kayako
JANUARY 5, 2017
Recent trends in customer service show that companies can delight their customers while generating revenues. In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”. Here are seven support centers that we love.
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