Interactive Voice Response Multichannel Omni-channel support Trends 
ShepHyken
JULY 8, 2022
This week’s guest post by Sharavanan Shanmugaraju shares six customer service trends that companies need to adopt this year. Of course, many companies use bots to automate customer support. . Smart IVR allows you to serve customers directly without going through an agent for support calls. That’s great.
Kayako
JANUARY 5, 2017
Recent trends in customer service show that companies can delight their customers while generating revenues. In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”. Most consumers expect ready access to support or help.
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