OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? The only difference is that every communication channel operates independently with a separate system and a team in multichannel call centers. This is where call center outsourcing plays a major role.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Dialer 360

NOVEMBER 23, 2018

This is a typical experience as you have to tell customer service reps as your account number moments after your input into the IVR system. The customer is also writing in an online or an automated response email. Gives to customer same interaction and word as well across all of your integrated channels. This is multichannel.

Call Center 22

Call Center Multichannel CRM Outbound sales 22

Dialer 360

NOVEMBER 23, 2018

This is a typical experience as you have to tell customer service reps as your account number moments after your input into the IVR system. The customer is also writing in an online or an automated response email. Gives to customer same interaction and word as well across all of your integrated channels. This is multichannel.

Call Center 20

Call Center Multichannel CRM Outbound sales 20