Interactive Voice Response Journey mapping Telecommunications Upselling 
Pointillist
SEPTEMBER 10, 2020
After getting lost in the interactive voice response (IVR) system, they go back to the website and try the chat feature. According to Forrester , “RTIM aligns outbound marketing campaigns with inbound, customer-initiated interactions to ensure relevance.” Their goal is to expand their service.
OctopusTech
SEPTEMBER 9, 2023
In addition to this, they are also trained in upselling techniques. They use Interactive Voice Response (IVR) in their call centers where customers can interact with the self-service menu by using speech recognition or dial entry features and get connected to the right operator who can solve all their queries.
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