Remove insights resource outsourcing-locations-ebook
article thumbnail

Navigating the Work-From-Home Contact Center from A to Z: An in-depth interview with Customer Service and Work-From-Home Expert, Michele Rowan

Vistio

Today we have on the pod, Michele Rowan, who is a CX executive with 20-plus years of experience in strategy, implementation, and optimization, both of US and international support. Can you give our listeners and our readers some insight into your background? And then I moved from human resources into more of an operational role.

article thumbnail

On-Premise vs. Cloud Contact Center, What Are The Differences?

NobelBiz

The conversation revolves around the question of what attributes matter most for a company’s ability to deliver an exceptional customer experience. For example, say you have a call center that is located at your branch office and your customers can reach you through the call center if you have a connection to the Internet.