insights onshore-nearshore-offshore-cx 
Global Response
DECEMBER 21, 2023
An outsourced help desk allows you to provide always-on, effective support to your customers, while freeing up time for your in-house team to focus on your bigger strategies and goals. In this article, we’ll break down what you need to know about help desk outsourcing and how to make it work for you. The short answer is: nope!
Global Response
DECEMBER 23, 2022
The key is choosing an expert partner who can bring strategy, direction and clear results to your call center team and customer service efforts while also providing a cost-effective deal to reduce your capital expenditure. There are three main types of call center locations: offshore, onshore and nearshore.
Global Response
MAY 1, 2023
In this article, we’ve outlined the ten most popular call center models , as well as what they’re best for, so you can easily determine which model is right for your current needs and goals. Onshore Call Center Model An onshore call center model is a call center that is located in the same country as the business it’s serving.
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