Real Blue Sky

MARCH 6, 2023

This blog post is not about the technological transformation of the call center into the modern contact center. Customer operations leadership, training, quality, recruiting, workforce management, technology, and other related areas of direct support for customer operations may also be shared, resulting in additional cost reductions.

outsourcing 98

outsourcing Contact Center Real estate Business Process Outsourcing 98

Real Blue Sky

MARCH 6, 2023

This blog post is not about the technological transformation of the call center into the modern contact center. Customer operations leadership, training, quality, recruiting, workforce management, technology, and other related areas of direct support for customer operations may also be shared, resulting in additional cost reductions.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Real Blue Sky

MARCH 6, 2023

This blog post is not about the technological transformation of the call center into the modern contact center. Customer operations leadership, training, quality, recruiting, workforce management, technology, and other related areas of direct support for customer operations may also be shared, resulting in additional cost reductions.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Hodusoft

AUGUST 9, 2023

With so many customers valuing first-call resolution ( FCR ), the industry standard of 75 percent feels inadequate. Nowadays, a majority of people have easy access to multiple communication channels and they use those to communicate with businesses.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52