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Should You Outsource Your Contact Center?

Real Blue Sky

In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third. This blog post is not about the technological transformation of the call center into the modern contact center. Has training tools and systems in place that support and reward a learning organization.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third. This blog post is not about the technological transformation of the call center into the modern contact center. Has training tools and systems in place that support and reward a learning organization.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third. This blog post is not about the technological transformation of the call center into the modern contact center. Has training tools and systems in place that support and reward a learning organization.