Beter Bed Transition Agents in 24 Hours to Work-From-Home Model with Vocalcom Salesforce Edition Cloud Contact Center Solution
VocalCom
MAY 13, 2020
Their contact center agents manage mostly inbound, sales and service related enquiries. The flexibility of the Vocalcom solution and the quick reactivity of the Vocalcom team have helped Beter Bed improve customer satisfaction during this pandemic, as more agents are able to handle calls and waiting times are reduced.
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