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Inbound vs. Outbound Calls: Which Is Right For Your Business?

JustCall

Businesses usually have a team of inbound customer service representatives who help customers with their questions and issues. Since inbound calls are mostly customer-service based, they provide an excellent opportunity to build relationships and upsell/cross-sell company products. What are Outbound Calls? appeared first on.

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Inbound vs. outbound call centers

Global Response

For advanced technical support, inbound call centers may use tech systems to route the caller to advanced IT support. Inbound sales or upgrades. Outbound call centers can offer a variety of services to support your sales and marketing goals, whether that’s market research, lead generation or direct sales calls.