OctopusTech
SEPTEMBER 9, 2023
They use Interactive Voice Response (IVR) in their call centers where customers can interact with the self-service menu by using speech recognition or dial entry features and get connected to the right operator who can solve all their queries.
Callminer
OCTOBER 11, 2018
In an omnichannel/multichannel environment, many organizations struggle with consistency across channels, so leveraging FCR across channels provides a great metric to ensure that customers are getting real resolutions, regardless of channel. Educating on self-service results in a better customer experience.
ProProfs Blog
JULY 29, 2020
In a Multichannel World Why Phone Support is Still Relevant? . From a traditional option like phone, we now have email, live chat, social media, and self-help portals. While one agent might be great with inbound sales, the other might have technical expertise for resolving complex issues.
Expert insights. Personalized for you.
62 
Let's personalize your content