Tethr

JULY 26, 2021

Learn where self-service fails. How do you know when self-service fails, otherwise? Our customers have found that utilizing Tethr to monitor self-service interactions (that don’t involve an agent) enables them to better monitor and manage the efficiency of those channels. . Cultivate sales opportunities.

Analytics 115

Analytics Inbound sales Self service Contact Center 115

Fonolo

MAY 4, 2021

Improve your self-service options. Forbes recently declared self-service technology a top priority for contact centers, which isn’t surprising considering the increased demand of all customer service channels during the pandemic. Invest in self-service features like chat, SMS, MMS, email, and website chatbots.

Contact Center 152

Contact Center Interactive Voice Response Call Center call center software 152

JustCall

DECEMBER 7, 2022

Find out when to add sales to a self-service model. The next step in developing a sales strategy is learning when to add sales to a self-service model. The advent of eCommerce has revolutionized how people buy and sell goods and services. There are different ways to sell a product or service.

Sales 52

Sales Inbound sales Self service Outbound sales 52

Tethr

NOVEMBER 1, 2018

A hurricane forecasted to make landfall soon can trigger inbound sales calls from people wanting to buy new policies or increase their existing coverage to protect their property. 2 Learn where self-service channels are failing.

Analytics 48

Analytics Self service Inbound sales Customer effort 48

Hodusoft

MARCH 30, 2023

How to select the best inbound call center software for your business How does Least Cost Routing Work? As the name suggests, inbound call center software enables easy management of incoming calls, which can range from inbound sales, queries, and requests to customer service issues and customer calls seeking technical help and support.

call center software 52

call center software Call Center Customer Service Interactive Voice Response 52

ProProfs Blog

FEBRUARY 7, 2020

However, customer support should never be seen as a touchpoint for inbound sales. On the other hand, customer service is an umbrella term that takes into account all types of customer interactions. Every business should have a self-service channel accessible by both their support team and clients. Knowledge Base.

Customer Support 160

Customer Support Surveys Inbound sales Construction 160

OctopusTech

SEPTEMBER 9, 2023

They use Interactive Voice Response (IVR) in their call centers where customers can interact with the self-service menu by using speech recognition or dial entry features and get connected to the right operator who can solve all their queries.

Best practices 62

Best practices outsourcing Call Center virtual call center 62