Callminer

MARCH 9, 2020

Scheduling forms the foundation of every successful call center operation. Ensuring your organization has enough hands on deck at all times keeps callers from waiting too long or abandoning calls altogether before their questions can be answered. Keeping up with Incoming Calls. Managing Shifts.

Best practices 182

Best practices Call Center Analytics Metrics 182

Serenova

AUGUST 4, 2020

Call Centers 101: The Guide to Call Centers and Which Works Best for Your Business. For decades, the call center has served as the frontline for the business, offering customers a way to interact directly and receive support from a company. What is a Call Center?

Call Center 98

Call Center Interactive Voice Response contact center solutions Contact Center 98

JustCall

MARCH 7, 2023

Brands have already made the move to upgrade from basic call centers to contact centers for the agility and flexibility that they provide. Addressing this gap between expectation and capacity, contact centers offer extended functionality and better efficiencies. What is a Contact Center?

Contact Center 52

Contact Center Multichannel Contact center software contact center solutions 52

Noble Systems

OCTOBER 21, 2020

What is an ACD? The Basics of Automatic Call Distribution. An automated call distribution system, commonly known as automatic call distributor (ACD) , is a telephony device that answers incoming calls and distributes them within an organization. What does an ACD do? How does it work?

First call resolution 57

First call resolution Call Center Interactive Voice Response call center software 57

aircall

JANUARY 27, 2021

With so many people needing to work remotely, you may be wondering how to start a virtual call center , and if so, how to do it right. Many companies are following the trend by switching their on-site call center to a totally virtual call center. So, what does it really take to set up a digital call center?

virtual call center 62

virtual call center Call Center call center software voip 62

NobelBiz

AUGUST 18, 2020

The call center can be a wonderful place to work in, full of positivity and great people. And in the contact center world specifically, things get even messier. It’s because of many different factors from turnover, agent quality, who you promote, who you demote or fire, and how you go about doing all of these.

Call Center 52

Call Center Management Gamification virtual call center 52

RapportBoost

NOVEMBER 5, 2018

We were honored to be a part of this Mitel-sponsored event with our valued client, Heidi Rote, Director of North American Sales Center for Jenny Craig. I am really looking forward to talking with each speaker and interviewing them in what would prove to be insightful and very amazing conversations. Take a listen!

Contact Center 40

Contact Center Scripts Sales Metrics 40