CSM Magazine

NOVEMBER 28, 2022

Indoor navigation and indoor positioning are useful tools for optimizing business processes and improving the customer experience. With their help, you can improve customer service, increase customer loyalty to your company, and develop an effective and lucrative marketing campaign.

Customer Experience 52

Customer Experience Transportation Analytics Entertainment 52

bold360 Blog

AUGUST 24, 2020

Since COVID-19 is a respiratory virus, and since air filtration is recommended by the CDC to help mitigate the spread of the virus indoors, it’s no surprise that Filters Fast has witnessed a spike in outreach to its call center. What’s surprising, and what we discuss today, is how effectively the company has managed that surge in demand.

Chatbots 52

Chatbots Call Center Self service Customer centricity 52

SharpenCX

MARCH 25, 2020

She ran her own business out of our house and had to navigate caring for my brother and I while still serving her clients. My mom had to juggle keeping her customers happy and keeping her kids entertained at the same time. And right now, many of your agents (maybe you too) are likely doing the same. But I was the quiet kid.

Entertainment 78

Entertainment Contact Center Contact center software Education 78

AWS Machine Learning

SEPTEMBER 6, 2023

In this post, we walk through how to fine-tune Llama 2 pre-trained text generation models via SageMaker JumpStart. Today, we are excited to announce the capability to fine-tune Llama 2 models by Meta using Amazon SageMaker JumpStart. Fine-tuned LLMs, called Llama-2-chat, are optimized for dialogue use cases.

Advertising 95

Advertising Coaching Benchmark Education 95