Quality Contact Solutions

JULY 19, 2018

Here are a few examples of current B2B outbound, inbound and multi-channel call center client programs: Healthcare Industry Case Study. Program Type: Business to business sales. Contact types: Outbound calls, inbound calls, email contacts. Employees are segmented based on their skillset and strengths.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Callminer

OCTOBER 22, 2019

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house. This is not the case.

Best practices 203

Best practices Call Center outsourcing Contact Center 203

Global Response

DECEMBER 21, 2022

Whether your call center is in-house or outsourced, with 4 agents or 400, a thorough and repeatable quality assurance (QA) process is essential. However, if your call center handles outbound sales and marketing calls, a QA process for sales is even more important. FinTech, banking, healthcare, transportation, etc.)

Call Center 62

Call Center Outbound sales Feedback Best practices 62