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Call Centre 101: Understanding Inbound and Outbound Calls

Select VoiceCom Blog

JULY 11, 2022

The infographic below will provide everything you need to know about what inbound and outbound calls are, what sets them apart, and how you can maximise your use of them. What Is an Inbound Call? Inbound calls are when customers themselves contact the call centre regarding a concern. They can also potentially close new ones.

Telemarketing 52
Telemarketing Technical Support Interactive Voice Response Metrics 52
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Conversation Intelligence Vs Conversational Intelligence: The Difference Is Much Greater Than You Think!

SmartKarrot

MAY 11, 2023

Businesses can utilize conversation intelligence platforms to enhance their sales and customer service strategies. Aid Of Sales Strategy A big part of the job as a sales representative is communicating the value of the products and services being sold through sales calls.

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