Tethr

NOVEMBER 1, 2018

Over the past few years as AI-based speech-to-text transcription has become more accurate, more and more businesses that have enormous amounts of phone interactions with their customer base have sought out a way to use this technology to make sense of the millions of minutes of phone calls they’re recording.

Analytics 48

Analytics Self service Inbound sales Customer effort 48

TLC Associates

OCTOBER 23, 2019

Sample a random group of executives and their responses will run the gamut. Social customer care is often relegated to marketing, while live chat can end up in the hands of administrators or sales people. Our services include outsourced customer care , outbound and inbound sales support , outsourced tech support , and more!

outsourcing 40

outsourcing Contact Center Customer Service Interactive Voice Response 40

SmartKarrot

MAY 11, 2023

“85% of employers say they directly benefit from AI in the workplace” – MIT Sloan Management Review The difference between conversation and conversational intelligence and how they can improve the customer experience. Conversation intelligence platforms can automatically record, transcribe, and analyze hours of sales calls.

Real estate 10

Real estate Chatbots APIs Analytics 10