Government, Schedule adherence and Service level

Why Your Contact Center Needs A Remote Work Policy?

Playvox

NOVEMBER 1, 2022

In our 2022 remote work study , we found that nearly all the respondents were offering hybrid or remote work arrangements, but only 34% had a policy in place to govern it. But one thing many contact centers are missing is a remote work company policy.

Contact Center

Contact Center Schedule adherence Average Handle Time Coaching

The ROI of Contact Center Benchmarking

Transparent BPO

MARCH 11, 2020

. “The quality of customer service interactions has the effect of increasing the number of repeat sales, positive word-of-mouth referrals, average sales size, and average lifetime value,” he said. “Unless you get comparability on the services being offered, it lacks validity.” ” Scale.

Benchmark

Benchmark Contact Center outsourcing Schedule adherence

Customer Contact Central

Why Your Contact Center Needs A Remote Work Policy?

The ROI of Contact Center Benchmarking

Webinars

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