Essentials for Telemarketing Call Centers
Noble Systems
AUGUST 27, 2020
Interactive Voice Recognition ( IVR ) to help send inbound calls to the right place, based on menu selections, and skills-based routing to send the calls to the best agent/rep to serve their needs. Text to Speech and Automated Speech Recognition software, usually used with an IVR, to allow faster service, or even self-service.
53 
Let's personalize your content