Lumoa

FEBRUARY 9, 2023

Customer Service Gamification Customer service gamification is a customer experience strategy used to enhance customer engagement and customer loyalty. Additionally, customer service gamification can be used to identify customer pain points and customer service issues that need to be addressed in order to improve customer satisfaction.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

ClearAction

NOVEMBER 21, 2015

Customer experience journey maps have been instrumental in showing work groups the need for collaboration. Studying the customer life cycle from the customer's viewpoint is eye-opening, especially when the research covers the end-to-end journey / cycle. Yet these are truths.

Customer Experience 67

Customer Experience Morale Journey mapping Gamification 67

Balto

SEPTEMBER 12, 2023

Create a customer journey map and involve relevant departments and stakeholders. To ensure a consistent experience across different channels, you need to create a straightforward customer journey and integrate omnichannel support with a unified platform that contains customers’ historical data and interactions.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52

RapportBoost

DECEMBER 10, 2018

From authoring and leading a customer experience program, to journey mapping, to managing a complex contact center, Nate is always learning new things and sharing with the CX community. Nate: Yeah, I was a huge advocate for the whole gamification trend, I guess you can consider it a buzz world at this point. Are they like me?

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40