Taylor Reach Group
MAY 11, 2021
Take the time to brainstorm or conduct focus groups with a mix of management and the front line. While Guiding Principles can be developed in isolation (i.e. Good things will come out of this kind of activity.
bold360 Blog
MARCH 16, 2020
You can also utilize messaging services like WhatsApp to expand your customer reach outside the physical store. A final important area of focus is enabling self-service capabilities. As volume grows across your digital channels it is key to manage the additional strain on your contact center.
Connecting the Dots
APRIL 21, 2017
Scott Broetzmann is the Co-Founder, President and CEO of Customer Care Management & Consulting (CCMC) and Mary Murcott is the President of the Customer Experience Institute for Dialog Direct. Carey Center for Service Leadership. But they train more on relationship management skill. I am Darima Fotheringham.
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