forget-the-resume-focus-on-challenging-and-growing-people 
CSM Magazine
JANUARY 2, 2020
We frequently assume that if we hire someone with a great resume and a strong background of industry and competitor experience, we’ve found a gem. Many companies are of this mindset – bring in people with the pedigree and experience that will elevate the organization to a new level. People are also generally underestimated.
Playvox
APRIL 27, 2023
Synchronous engagement channels include: Voice Live chat Video chat Real-time messaging In an asynchronous channel, people interact without concurrently engaging in an active conversation. It can start and stop at irregular intervals, and it can resume at a later time. Contact center trends can directly impact success.
Kayako
JULY 13, 2017
The experience is so common and insignificant that we forget about the support email we just sent. The experience is so common and insignificant that we forget about the support email we just sent. It is possible that someone who thinks very highly of you is forwarding around your resume while pretending to be you.
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