Consulting, First call resolution, Surveys and Wireless

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Consulting

First call resolution

Surveys

Wireless

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. A large portion of his work involves helping people increase their call efficiency, especially since the financial services industry depends so much on outbound prospecting over the phone. “ James Pollard. theadvisorcoach.

Contact Center

Contact Center Call Center Average Handle Time Real estate

RCDA drives KPI achievement through call flow enhancement and agent and leadership development

Robert Davis

MARCH 2, 2017

Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace. Additionally, RCDA consultants are experts in modeling and mentoring the correct behaviors at all levels within the organization.

Call flow

Call flow Coaching Telecommunications Customer retention

Webinars

Manual Call Reviews? Theres a Better Way!

MORE WEBINARS

Customer Contact Central

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

RCDA drives KPI achievement through call flow enhancement and agent and leadership development

Webinars

Stay Connected