Global Response

DECEMBER 21, 2022

This process ensures that your call center quality is stable and improving—which in turn will improve customer service and retention, sales, compliance and more. A QA process can help improve quality of customer service by measuring qualitative data from calls and interactions alongside quantitative data.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

OctopusTech

SEPTEMBER 9, 2023

It helps them to focus on sales, marketing, product and service development, and other business operations. Focus on core business activities By opting for call center outsourcing, companies can focus on their core business activities by managing internal resources and core competencies effectively.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Operational Metrics: First Call Resolution (FCR). Upsell and Cross-sell Revenue Growth. Call Support Center. Outbound Sales Call.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Is your organization already aware of specific pain points and friction in your customers’ journeys? and delivers meaningful ROI.

Analytics 43

Analytics Metrics Government Journey mapping 43