Hodusoft

JANUARY 1, 2024

Talking about the role that contact center software plays in enabling virtual banking, here are some of the key aspects: Improved Customer Engagement Contact center software often comes equipped with various advanced features like instant messaging, chat, video calls, and more.

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Contact center software Banking Contact Center Finance 52

Hodusoft

AUGUST 9, 2023

Enhance FCR A study conducted by SQM Group revealed that nine out of every ten respondents (93 percent, to be precise) expect their issues to be resolved or their queries to be answered on the very first call. With so many customers valuing first-call resolution ( FCR ), the industry standard of 75 percent feels inadequate.

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Contact center software Contact Center Customer Service Agent burnout 52

ProProfs Blog

JULY 29, 2020

8 Strategies to Improve Call Center Customer Experience. Personalize Every Single Call. Improve First Call Resolution (FCR). Consistently Train Your Support Squad. Emphasize Call Flow Management. Improve First Call Resolution (FCR). Table of Contents [ Hide ]. Reduce On-Hold Time.

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Call Center Interactive Voice Response Customer Experience Call flow 128