SmartAction

NOVEMBER 22, 2023

It can verify new accounts, take payment information, provide technical support, automate routine tasks with human assistance, and more. This means a lighter load and less stress for your agents, resulting in less worker attrition, as well as requiring fewer workers in your call center. Handle peak-hour traffic more efficiently.

Contact Center 90

Contact Center Interactive Voice Response Virtual Agent Management 90

ViiBE Blog

MAY 13, 2021

Call centers are run for different reasons, whether for communicating with prospective clients, or providing after-sales services or technical support. ViiBE’s technology has recently expanded the scope of a call center to remote visual inspection following travel and social distancing restrictions. Contact Center.

Call Center 52

Call Center Technology virtual call center Interactive Voice Response 52

Callminer

AUGUST 1, 2017

First Call Resolution : In today’s busy world, each customer wants to resolve their problem(s) fast and efficiently without having to consistently follow up. These are some of the main metrics; however, we also must think about the call outcomes and other key factors that can impact the business.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334